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ISLANDWIDE DELIVERY

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FAQ

  • FOR LOCAL DELIVERIES (SG)
  • FOR INTERNATIONAL DELIVERIES

FOR LOCAL DELIVERIES (SG)

Our drivers deliver island-wide and are given the autonomy to plan the most efficient delivery route based to fulfil all deliveries within the delivery window. As such, we are not able to provide an estimated delivery time for orders.

Kindly remain contactable at all times as drivers may be required to contact you in cases of delivery difficulties (ie. Intercom not working, incorrect address provided, no one answering the door)

For orders delivered to another recipient, kindly inform them of the delivery and advise them to remain contactable for smooth delivery.

Delivery schedule: MONDAY, WEDNESDAY & FRIDAY 12PM-6PM
Same day delivery: Contact us at 93794648


Delivery Lapses

Drivers are doing back-to-back deliveries and are responsible for completing all deliveries within the given delivery window. To prevent delivery delays, a grace period of up to 10 minutes is allocated for each order in the event that the driver is unable to fulfil the delivery due to delivery difficulties. The driver will wait and contact you during the 10-minute period.

After 10 minutes of no response, the delivery will be considered to have failed and the driver will proceed with the rest of the deliveries. Kindly note that the driver will not return for a 2nd delivery on the same day.

To reschedule the 2nd delivery, a fresh batch of cookies will be prepared and charged at 50% of its cost and a $5 delivery fee for delivery.

FOR INTERNATIONAL DELIVERIES

Freshly Baked: Every batch is baked fresh on the day of shipment to ensure you’re getting that warm, bakery-fresh experience (even across borders)!

Customs & Duties: Nasty Cookie is not responsible for any tariff, duty, taxes, handling fees, customs clearance charges or any delays at the boarders. Once order is placed, processed, and has left our bakery, we are unable to assist with any international issues. Please check your email for any country-specific declaration requirements upon ordering.

Shipping Schedule: International orders will be closed every Thursday 3PM (GMT+8) time and will be shipped on the following Tuesday and typically arrive within 3-5 days. Upon delivery, please freeze the cookies immediately and reheat when ready to enjoy!

Tracking Updates: Tracking information will be emailed once your order ships. Check your email for updates.

Customer Support: For delivery inquiries, contact us at delivery@nastycookie.com.

Strictly no returns or refunds.

  • How should I reheat my cookies?
  • How long can I keep the cookies?
  • Can I use a microwave to heat up my cookies?

How should I reheat my cookies?

Simply heat the cookies in an oven or an air fryer at 180 degree celcius for 2-3 minutes or until heated through. Enjoy them after they have cooled down and turned crispy.

How long can I keep the cookies?

Cookies can be kept at room temperature for a day.

Not planning to eat them fresh? Store them in the freezer as soon as you receive them, after which you can enjoy them for up to 1 month!
Remember to heat them up before enjoying!

Our cookies are baked fresh and with no added preservatives!

Can I use a microwave to heat up my cookies?

We do not recommend microwaving your cookies as it will alter the texture and they will turn soft.

  • Is Nasty Cookie halal certified?
  • Which cookies contain nuts?
  • Is Nasty Cookie vegetarian-friendly?
  • Does your cookies contain any added preservatives?

Is Nasty Cookie halal certified?

Yes, we are halal-certified!

Which cookies contain nuts?

Chocolate Chip contains Nutella (Hazelnut)

White Choc Bueno (seasonal cookie) contains Hazelnut.

*Important note: Our products are produced and processed in the same facility, therefore there may be traces of nuts.

Is Nasty Cookie vegetarian-friendly?

All our cookies are vegetarian friendly except for OH! Smores cookie as it contains 100% halal beef gelatin.

Does your cookies contain any added preservatives?

No, we do not add preservatives into our cookies. All our cookies are as fresh as you can get!

  • Can I make changes to my order (e.g. delivery date/ address)?
  • Can I pay first and collect later in-store?
  • I would like to order Nasty Cookies as a surprise for my friend, can you guys help?
  • I’m sending Nasty Cookies as a gift, will the receipt be included in the delivery?
  • Can I include a message to the recipient in my order?
  • I would like to purchase several boxes to be sent to multiple locations, how do I go about doing this?

Can I make changes to my order (e.g. delivery date/ address)?

Kindly email us at delivery@nastycookie.com for any changes to order details (minimum 2 days before delivery date).

Check out our delivery policy for more information.

Can I pay first and collect later in-store?

Do not place your order through our website.
Contact us at 93794648 to arrange your self pick-up order!

I would like to order Nasty Cookies as a surprise for my friend, can you guys help?

Oooo someone's lucky to have you as a friend

We love surprises at Nasty Cookie and would love to play a part in it!

*Do note that the recipient has to be present during the chosen delivery time-slot to receive the delivery. In the event where the intended recipient is not present during the chosen delivery time slot, the order will be sent back to our store. Same day re-deliveries are not possible and collection of the returned orders are only available during operating hours.

I’m sending Nasty Cookies as a gift, will the receipt be included in the delivery?

We do not include any receipts or invoices when delivering the cookies.

Can I include a message to the recipient in my order?

Definitely! To include your message in the Box of 6, kindly type it in the "Your customised message" section when checking out. The message will then be placed on top of the box in the form of a small card and delivered.

I would like to purchase several boxes to be sent to multiple locations, how do I go about doing this?

Drop us an email at sales@nastycookie.com and we will be able to assist you with this!

  • Can the gift cards be redeemed in stores?
  • I can’t fit the merchandise that I bought online/in-store, can I exchange it for a different size?
  • Do you have a rewards program?

Can the gift cards be redeemed in stores?

Absolutely, simply provide the retail staff with the last 4 digits of the Gift Card and Recipient's Name for verification and you're good to go!

I can’t fit the merchandise that I bought online/in-store, can I exchange it for a different size?

We offer merchandise exchange at our Orchard Gateway branch. Do note that the item must still be in brand new condition with the tags intact, and within 14 days from the purchase date. Subjected to availability.

Do you have a rewards program?

Our rewards program is currently under maintenance. Do stay tuned!

  • Can I get a refund?

Can I get a refund?

We have a strict no-refunds policy and all sales are final. In the event of a refund, if required, one will be made in the form of an online voucher. Our management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Vouchers are not exchangeable for cash or refunded in part of cash.